Shipping and Delivery Policy
At Macire Limited, we are committed to providing our customers with a seamless shopping experience. We take all necessary precautions to ensure that your order is delivered intact and on time by our delivery partners.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping and Delivery Charges:
Please note, we have delivery fees charged per order/ per item. For orders outside Nairobi, delivery charges are based on the weight and size of the product, and the destination to which it is being delivered. You will be able to know the delivery charges when you place your order.
Delivery Timeline:
We strive to deliver your order as quickly as possible. The delivery timeline depends on various factors, including the destination, the weight and size of the product, and the delivery option you choose. For orders within Nairobi, we aim to deliver within 1-3 hours of order completion. For orders outside Nairobi, delivery may take between 12-24 hours. You can also specify a preferred delivery date when placing your order.
Pick-up Stations:
We offer two delivery options: doorstep delivery via courier service or in-person pick up from designated drop-off centers. You can choose the delivery option that best suits your needs.
How to Track Your Order:
To track your order, please contact our Customer Service Center by email at orders@macire.co.ke or by phone at +254 718 762 530. We will provide you with real-time updates on the status of your delivery.
We hope this policy provides you with all the information you need to make your shopping experience with Macire Limited as smooth and hassle-free as possible.
Need help?
Contact us at orders@macire.co.ke for questions related to refunds and returns.
